In this second newsletter we chose the theme of Global Mode and one of our regular columnists, Tim Macer, wrote about it. Thanks, Tim.
There is a lot of technique involved in Global Mode, and my partner Eric van Velzen will elucidate the technical backgrounds of Global Mode.
I am from a time that there was no mode, let alone a multi mode. Everything was done with a pencil and it always worked. First there was Cati, then Capi, then Wapi and now, at least with Nebu, everything is gone and we moved on to one system: An ASP with Multi Mode with one license system without limitations.
Last year we introduced a new license reimbursement system that is intended precisely to also be able to support multi mode in a financial/administrative sense. Multi mode in our way from our ASP thus becomes Global Mode. You take one license subscription to our ASP that is valid for all forms of data collection across the world and we only count the contact between you and your respondents anywhere in the world. Depending on the subscription you chose, the contact time with the respondents is multiplied by an amount, which are the costs of the ASP license. Very simple. No more carryings-on with various licenses interfering with one another. Furthermore, you are no longer required to fix the number of chairs and the number of Capi machines in advance and, even more cumbersome, the number of web projects and the completes related thereto. No, you just purchase a number of contact hours and when they are spent you purchase more hours. We no longer care on which locations those hours are spent. This means that your call center in Japan can handle the Japanese assignment and the one in the Netherlands can handle the Dutch assignment, both working on the same project on the same server and supervised by one project leader with assistants in all countries. A dream? No, it is reality; we are already realizing it for several of our clients.