Investigating worldwide, and having direct insight into the findings, this is possible with ‘Global Mode’. In this system, all data communications take place via a central server park. In addition, ‘Global Mode’ is user-friendly, cost-saving and allows for versatile use.
With ‘Global Mode’, a call centre only needs an Internet connection and a browser. In this system, all data communications, both CATI- and WAPI-generated, take place via one central server park, regardless of the number of offices. With ‘Global Mode’ it is possible to manage an investigation across Europe by using one server park, for example Barcelona. This system allows you to view an investigation in each phase and can provide you with real figures. Thus even a phone call becomes redundant. Apart from analysing data, ‘Global Mode’ allows you to customize the automated processes at any time and everywhere.
Investigating on a versatile basis
But ‘Global Mode’ is more. This system allows you, for example, to easily add extra call centres to an investigation or temporarily put them on a different assignment. Further, the ‘Global Mode server park’ has more space to deal with peak moments than several smaller systems.
Efficient and cost-saving
Another favourable side of ‘Global Mode’ is the cost-saving aspect. Since this system requires less hardware than used to be the case, not just the purchasing costs are lower but also the costs of maintenance and administrative expenses.