DJS Research have been using Nebu has proprietary data collection system for the last 3 years. Operationally, we are pleased with the functionality, control and market insights that this software solution provides. DJS Research is a successful MR agency based in the North West of England with year on year growth. Part of this success is attributable to our surveying systems, Nebu's cost effectiveness and product flexibility have definitely helped us retain and develop our business over recent years.
Since 2008 we make use of Nebu's Dub InterViewer for our call center activities and online data collection. Whether data collection takes place in a national or international context, Dub InterViewer simply works. Dub is judged by us as a stable and very responsive system. The same holds for Nebu’s helpdesk: always there and ready to give adequate answers to our questions. If we had to make a new choice for a suitable call center software solution again, we would definitely make the same choice.
Dub InterViewer is one of the most efficient tools for ad-hoc data collection projects. In terms of scripting it is very user-friendly: new colleagues can learn the basic knowledge very quickly. In the same time Dub InterViewer offers a wide range of opportunities. Therefore in many situations Dub InterViewer is the best choice for professional data collection.
Nebu Customer Care offers a help desk with a very strong customer orientation. Tickets are processed and resolved quickly. The crucial point is; for urgent requests all available resources are bundled to guarantee a rapid solution, especially in critical project phases Customers feel secure. I worked also for a Service Company for some years, and people who spent Time in such Customer Operations know that it is definitely no easy Task. Especially In a larger company with many inquiries and requests, tickets may get victims of longer waiting time …unintentionally. I can put a Service Desk in 3 Words: Stress-bound, time-critical and Challenging. The Nebu team meets these requirements with flying colors. Nebu offers a prime example of customer care.
We use Dub InterViewer and Dub Knowledge since many years. Based on our experiences it is a very efficient tool for designing (online) questionnaires and panels. Further is Nebu a very open and supporting company and is willing to look for solutions instead of problems.