Data Collection

How to optimize your data collection? Which data collection mode is most appropriate? The best way is to use a multi-mode capability. It guarantees more respondents and higher response rates. The various methods can be used stand alone or combined:

  • Online surveys are available every day of the week, every moment of the day. The respondent directly answers questions over an internet connection.
  • CATI interviews are conducted by telephone. The main benefits of CATI are the quality control of the respondent, the ability to probe for information and it is more 'interactive' than self-completion methods.
  • During CAPI questions will be asked face-2-face offline using a laptop or tablet. It is available in every location, regardless of internet connection.
  • PAPI (pen-and-paper interviewing) enables interviewing in low-cost countries, or where internet connection is weak. Then you can entry data easily with our data collection software.
Blanka Galne Biro
Posted on 16 June 2020 in CSR
by Blanka Galne Biro
6 min

The impact of 100WEEKS' project in an eye of a Nebu insider

Nowadays, the concept of social responsibility seems to be more prevalent than ever before. We are non-stop being confronted with harsh predictions and dark prophecies about what will happen to our world, the generations' responsibility for their actions, and even more so, about the apparent lack of awareness and consideration, planning and action around securing the future for our children and the generations to come.

455-100weeks-preview

Read More...
Malgorzata Mleczko
Posted on 20 May 2020 in CATI
by Malgorzata Mleczko
7 min

Facilitating remote working of a call center

Nebu solutions are created to accommodate remote working. In its origins, the aim has been to support the creation of a virtual call center for clients working internationally, with offices spread even between continents. In the time of Covid-19, our solutions will provide a smooth workflow and business continuity of a call center with employees working from the safety of their own houses. The tools are fully covering the needs of various roles in the organization. All employees, from CATI interviewers and supervisors, through scripters, data processing teams, can work from home with full capacity.
 
WhyNebu
If you are looking to move your fieldwork processes to remote working, Nebu will undoubtedly be of help to you. There are two key pieces of information I would like you to be aware of. First of all, in principle, it makes no difference whether we set up a workstation for an interviewer sitting in a call center or at home (also in case of having an on-premise Nebu system). Secondly, since all tools are entirely web-based, any employee can continue their work provided they have access to a web browser and internet. Now, let's take a look in more detail how exactly Nebu can help you keep up efficient fieldwork, high productivity, quality control, and data processing of your completely remote CATI call center.

Read More...
Malgorzata Mleczko
Posted on 6 May 2020 in CATI
by Malgorzata Mleczko
9 min

An InterView With: Sanne Krom (GDCC) on conducting global CATI operations - part 2

In this blog post we continue the conversation with Sanne Krom (GDCC). In part 2 (of 2), among many topics, we are touching upon productivity and quality control in CATI operations on a global scale.

2015-12-22 Nebu_GDCC_0326 small
CATI Interviewers at the GDCC office in Rotterdam 

Read More...
Malgorzata Mleczko
Posted on 24 April 2020 in CATI
by Malgorzata Mleczko
4 min

An InterView With: Matt Coulling on the coronavirus impact on DJS' operations

Across the globe, companies are dealing with the COVID-19 pandemic. The coronavirus crisis affects us all, regardless of the industry, and the market research industry is no exception. The conduct of quantitative and qualitative market research has been massively impacted. Curious about how fieldwork and market research companies are dealing with this situation, we are asking some of our clients and partners to tell us how they are doing and adapting to this new and extreme situation. Read more for an interview with Matt Coulling, Operations Director at DJS Research. 

Read More...
Malgorzata Mleczko
Posted on 22 April 2020 in CATI
by Malgorzata Mleczko
9 min

An InterView With: Sanne Krom (GDCC) on conducting global CATI operations - part 1

Recently I had a pleasure to visit GDCC's Rotterdam office. Seeing one of their biggest CATI centers live and in action was an impressive experience. The afternoon lead to inspiring conversation with Sanne Krom, one of the founders and Managing Partner, about the realities of CATI operations on a global scale. Read more for the first part of the interview.

GDCCstandGDCC stand at Research & Results, Munich 2019, from left: Otto van Linden (Nebu), Yaron Brenman (Savanta), Sanne Krom (GDCC), Suzana Arsovska-Mitrevska (GDCC), fot. Eric van Velzen (Nebu)

Read More...
Malgorzata Mleczko
Posted on 2 May 2019 in Data collection
by Malgorzata Mleczko

Use case: Increasing the profitability of a continuous customer feedback study by applying auto-translations of open answers

Reflect SE, a market research consultancy based in Stockholm and Nebu's long-term business partner got approached by a company seeking support for a challenging, continuous, multilingual customer feedback study. The target group is immigrants speaking in a variety of languages...

AutoTranslationOpenTextBlog

Read More...
Ian Roberts
Posted on 16 January 2015 in Data Collection
by Ian Roberts
6 min

The Evolution of Market Research Data Collection

In the halcyon days of the market research industry – not quite when dinosaurs roamed the earth, but close – paper-and-pencil interviewing (PAPI) was virtually the sole mode of quantitative data collection: Referring to a hard copy questionnaire, the interviewer would ask questions verbatim (i.e., exactly as they were printed on the page, following the prescribed skip patterns), and write the respondent’s replies directly onto the page.

evolution

PAPI is a time-consuming and error-prone method of research data collection, relying heavily on the diligence with which the interviewer follows skip pattern directions and legibly records the respondent’s answers. With PAPI, data integrity can also be compromised if different regional accents mitigated how well the interviewer and interviewee understand one another.

Read More...
Emile Bakker
Posted on 5 November 2013 in Data Collection
by Emile Bakker
4 min

Knocking on an open door

I am knocking on an open door when I say that technology is constantly allowing us to change the way we work. But somehow I have the feeling that the data collection for Market Research Industry is trying very hard to ignore this. Let me list a number of developments I recently ran into which I expect to see emerging within the Market research sector.

Read More...

Subscribe to Email Updates