Nebu and Dapresy joining forces
A powerful solution for continuous measurement of Customer Experience
Capture your customers’ thoughts or feelings about brands, products, or services instantly with our unique CX360 degrees solution. Comprehensive, robust, fully GDPR compliant and user-friendly, the solution allows you to use a fully automated CX flow. Your CX questionnaire can be of any complexity and even offers you an option to close the feedback loop with telephone follow-ups.
Rules for Protecting Personal Data
Upload your sample and invite your respondents in any way you’d like, via email, an SMS, you name it. The solution allows you to enrich your online collected data with data coming from a Kiosk you can have available for your customers on-site. With powerful reporting capabilities, you instantly turn your data into visual, easily digestible insights. The dashboards themselves are highly interactive. You can apply dynamic filters for reporting, benchmarking and access controls and set up data-triggered alerts, push notifications and much more.
Our CX360 solution consists of three main steps:
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