Nebu Dialer as a Service

The most convenient hosted dialer on the planet

Boost your calling capabilities and increase interviewer productivity with an on-demand cloud hosted dialing solution.

Computer Assisted Telephone Interviewing

Benefits

Optimize agent productivity with our solution
Conducting a CATI survey with Nebu DaaS

Business Cases

Discover more about our dialer benefits
Brochure
Download the brochure
Dialer as a Service brochure
Case study
Raise Call Center Productivity
Raise Call Center Productivity
Case study
Optimize Fieldwork Efficiency
Optimize Fieldwork Efficiency with DaaS
The most convenient hosted dialer on the planet

Functionalities

Key functionalities provided by our system
Quality control

Quality control

Improve quality! Listen in and coach your agents from anywhere in the world!

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Challenge

It is challenging to be the manager of a call center with agents and suppliers all around the world. You can't be everywhere at the same time to coach and/or supervise them, but somehow you need to do that

Solution

This is where our hosted solution comes in. It makes you able to record interviews, listen in with your interviewers or coach them from any place in the world

Result

These features help you to monitor the interviewers' techniques and evaluate them. Use the collected information to improve their skills and increase quality!

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Recordings

Recordings

Record the complete conversation or selected parts. Recordings are instantly available for you to review and download

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Challenge

The environment you work in is very competitive. To achieve success, you need to provide services of the highest quality

Solution

Ability to record conversations entirely or partially helps you to manage productivity and professionalism of employees

Result

With our solution, you receive full transparency on calling capabilities in the company and your interviewers' productivity
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Easy setup

Easy setup

As our client, access to all third-party services is managed and arranged by us. We look after the contractual agreements with the third-party providers

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Challenge

One of the biggest hurdles companies face when they are considering to start a call center, in general, is the startup fees and in particular the setup fees

Solution

If you are our client, and you use the software, you can forget all of that. We will setup the system for you, and the use of the service is instant and based on your demand

Result

You don't need to worry about additional contracts. You are free to add value to your clients’ proposals as you require, and you can focus on your work

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Pay as you use

Pay as you use

Our software provides everything required to run a dialer, including the carrier, to ensure the service works whenever needed. And the best part, you pay as you use

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Challenge

Thought about finding such a solution, but didn't believe that you could afford it? Usually, you need to pay a flat rate for a dialer service. In our competitors each and every month you have to pay a certain amount of money even if you have less busy periods

Solution

We give you the flexibility to use the software as little or as much as you choose, there's no minimum term and you only pay when you use the system

Result

You can save a lot of money if you choose this plan. Especially, when you cannot predict how many CATI projects you will have in the future

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All dialing modes supported

All dialing modes supported

Our service supports all modes from power dialing to predictive, all at the same cost. You can set up a particular mode at the project level, but each workstation can log in at a lesser dialing mode, to give you full control

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Challenge

Are you not sure about which dialing mode is the best for you? Do you have interviewers who prefer different modes? Or do you need a predictive method for one project, and power dialing to another one?

Solution

With our software you can select the dialing mode required per project and user, to gain the right balance between productivity, interviewer efficiency, and sample use

Result

Our solution gives you control over the level of dialing you wish to use for different interviewers within a single project

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