Boost your calling capabilities and increase interviewer productivity with an on-demand cloud hosted dialing solution.
Improve quality! Listen in and coach your agents from anywhere in the world!
It is challenging to be the manager of a call center with agents and suppliers all around the world. You can't be everywhere at the same time to coach and/or supervise them, but somehow you need to do that
This is where our hosted solution comes in. It makes you able to record interviews, listen in with your interviewers or coach them from any place in the world
These features help you to monitor the interviewers' techniques and evaluate them. Use the collected information to improve their skills and increase quality!
Record the complete conversation or selected parts. Recordings are instantly available for you to review and download
As our client, access to all third-party services is managed and arranged by us. We look after the contractual agreements with the third-party providers
One of the biggest hurdles companies face when they are considering to start a call center, in general, is the startup fees and in particular the setup fees
If you are our client, and you use the software, you can forget all of that. We will setup the system for you, and the use of the service is instant and based on your demand
You don't need to worry about additional contracts. You are free to add value to your clients’ proposals as you require, and you can focus on your work
Our software provides everything required to run a dialer, including the carrier, to ensure the service works whenever needed. And the best part, you pay as you use
Thought about finding such a solution, but didn't believe that you could afford it? Usually, you need to pay a flat rate for a dialer service. In our competitors each and every month you have to pay a certain amount of money even if you have less busy periods
We give you the flexibility to use the software as little or as much as you choose, there's no minimum term and you only pay when you use the system
You can save a lot of money if you choose this plan. Especially, when you cannot predict how many CATI projects you will have in the future
Our service supports all modes from power dialing to predictive, all at the same cost. You can set up a particular mode at the project level, but each workstation can log in at a lesser dialing mode, to give you full control
Are you not sure about which dialing mode is the best for you? Do you have interviewers who prefer different modes? Or do you need a predictive method for one project, and power dialing to another one?
With our software you can select the dialing mode required per project and user, to gain the right balance between productivity, interviewer efficiency, and sample use
Our solution gives you control over the level of dialing you wish to use for different interviewers within a single project