Nebu Dialer as a Service is a dialer software designed for specific needs of fieldwork and marketing research companies. It is a web-based solution fully integrated with Nebu's data collection and panel management tools offering robust sample usage optimization capabilities. It doesn't require any specific technical knowledge. Benefits are only a click away!
To read more about what the tool can do for you, please scroll down
|
|
Nebu Dialer as a Service is designed to increase the efficiency of your agents working in a call center and at home. We take care of the hosting and maintaining the system for you |
|
|
As its name indicates, Nebu's fieldwork dialer is a service. It provides full flexibility regarding number of lines and seats you need at a particular moment in time |
|
|
No special hardware or system purchases are necessary to run our fieldwork dialer. All you need is Internet and a headset. We have clients running it on various devices ranging from PC, MAC, tablets to Raspberry Pi |
|
|
Our software provides you everything required to run a dialer, including the telecom & carrier services. And the best part, it gives you the flexibility to use the software as much or as little as you need, you pay as you use hours |
|
|
Nebu’s dialer supports out-of-the-box all dialing modes from preview (click-to-call), progressive (power/automatic) to predictive. You can set up a particular mode at the project level, but each workstation can log in at a lesser dialing mode |
|
|
The tool allows you not only to listen-in but also to instruct the interviewer verbally during the interview. The respondent will only hear the interviewer, so the instructions or remarks coming from the supervisor will not interfere with the interview itself |
|
|
With our solution you get access to the full call history and to an extensive set of productivity reports that can be set up for an interviewer, a project, a call center, or multiple venues |
|
|
Dialer as a Service offers an advantage of having an ability to record interviews. Each question or a whole interview can be recorded separately |
|
|
Nebu Dialer as a Service is a solution fully integrated with Nebu's data collection and panel management tools. This means to start dialing you don’t require any specific technical knowledge. Benefits are only a click away! |
|
|
The dialer, designed specifically for Dub InterViewer's users, provides significant efficiency gains in a twofold way. On the data collection side by improving work efficiency and effectivity. On the dialer side by decreasing call rates and interviewing costs |
|
|
Upon a completion of an interview, the tool provides a next number along with an information on the next respondent |
|
|
The software presents interviewers with quota targets to help to reach the end of a project in an efficient and timely manner |
|
|
The solutions logs reasons for non-responses by displaying to interviewers a screen with possible outcomes to select from |
|
|
This functionality enables you to create lists of respondents who no longer want to participate in surveys, meaning you do not want to contact them anymore. With a click of a button, you can compare your sample selection with records on your blacklists, and the system automatically marks unwanted records that should not be used |
|
|
For international projects, the numbers are provided taking into account a respondent's time zone |
|
|
Nebu's solution allows scheduling of fixed or floating appointment times and dates that will be picked up by the system as a priority in the appropriate interviewer's schedule. This ensures interviewers do not miss call back appointments for respondents that needed to stop their interview before completing all questions |
|
|
This functionality ensures the full utilization of sample records by allowing to set up flexible rules regarding how the system is making calls for interviewer and rules on how to automate callback routine based on call results. For example, you can customize: How long the phone rings before hanging up a no-call answer, How many tries can be performed per a type of call result, How much time is required between call attempts based on a type of call result. It also helps to you comply with Ofcom requirements |
