Nebu Dub InterViewer is a tool that allows you to create questionnaires and to conduct interviews in any mode you desire, including mixed mode (modes in parallel, respondents start and complete in the same mode) and multi-mode (mode switching during an interview, respondents may move from one mode to another, or not). The tool provides a variety of functionalities to assist interviewers in streamlining processes, increasing their work efficiency and eliminating human errors.
Conducting CATI projects with Nebu Dub InterViewer is done on workstations. All devices that are being used for fieldwork: a computer, a tablet, or even a Raspberry Pi may become workstations eligible to making calls and recording respondents answers by just following a simple set up options in the system.
CATI center managers can group workstations and assign user groups with the various level of access rights. For example, some workstations may be only available for "CATI interviewers," some for "CATI supervisors." Those settings are fully customizable and allow managers to take control of the processes and decrease the number of possible errors during fieldwork.
Workstations set up in Nebu Dub InterViewer can be connected to a phone line/provider or to one of the softphones available via Nebu's dialing solution allowing for much more flexibility, control and efficiency. These options are described in more details in the middle section of this page called "Fieldwork dialer."
Nebu Dub InterViewer even as a stand-alone tool (without having being integrated with our dialer) provides users with many functions that help to increase the efficiency of fieldwork. For example Nebu Dub InterViewer:
- Provides the next number upon completion of an interview along with basic information on the next respondent
- For international projects, the numbers are provided with respect to a respondent's time zone
- Logs reasons for non-response by displaying to interviewers a screen with possible non-response outcomes to select from
- Allows scheduling of fixed or floating appointment times and dates that will be picked up by the system as a priority in the appropriate interviewer's schedule. This ensures interviewers do not miss call back appointments for respondents that needed to stop their interview before completing all questions
- Ensures full utilization of sample records by allowing supervisors to set up flexible automated callback rules to increase fieldwork productivity and maximized interviewers' talk time
- Allows a call center supervisor to define work shifts and assign particular projects to be conducted within a designated time frame
- Presents interviewers with quota cell targets to reach the end of a project in an efficient and timely manner
- At the end of interviews, it allows editing of respondent's data, correcting answers (if granted by a supervisor) and recoding open-ended questions
- Provides access to call history database and productivity reports for an interviewer, a project, a call center, or multiple venues
Nebu Dub InterViewer provides two ways to send invitations to respondents for online/mobile surveys:
- via an email
- via an SMS
Emails may be sent two different ways:
- During an interview, for example, to allow a respondent that need to stop during an ongoing interview to complete the survey online at a more convenient time or to send respondents media files they need to base their answers on (like for example snapshots of new packaging or a video of a new ad)
- By a supervisor in the sample management module, as an email with a short, extended or encrypted URL to open or password protected surveys (perhaps a link to a sample and quota management page or a Freshdesk article).
Nebu Dub InterViewer users can create an email from scratch directly in the tool or import an HTML file with an existing design.
Sending emails from a questionnaire can be triggered manually or by specified conditions, for example, based on a sample property (like a language, age, gender, etc.), or based on specific answers given by a respondent.
Sending invitation emails from a sample management module can be scheduled for a fixed date, or in fully customizable intervals. Nebu Dub InterViewer users can specify how many batches and how many recipients they want to send emails to.
SMS messages can be sent to a respondent with an invitation to a survey (a short, extended or encrypted URL) if a mobile phone number is provided in their sample record.
We also support custom made, automated omnichannel projects where invites are being sent to respondents based on their preferences.
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