One of the core values driving any successful call center is effectivity. Nebu Dub InterViewer helps interviewers to focus almost entirely on a survey’s merits instead of worrying about technicalities of the data collection process.
Nebu Dub InterViewer increases the efficiency of interviewing processes by:
- Providing a screen, that logs in an interviewer into the system and allows them to conduct an interview straight away. If used in combination with the Planning Module (described on the last section of this page) an interviewer can see which project and what type of task he or she is assigned to, with respect to properties given by a project manager.
- Allowing an interviewer to log in to the recode answers module that gives them access to the text answers given by a respondent. It is a powerful piece of software for:
- Categorizing open answers given in a respondent’s own words into one, or more pre-defined response codes
- Clustering similar answers and converting them to a single code available in the database
- Offering an easy way to correct interviews. A particular survey can be identified by a date or an interviewer
- Running an interview in test mode to check with test records how the questionnaire will work before trying it with a real respondent. The answers given to a questionnaire running in test mode will not be stored in the live dataset, and thus not counted in the actual results of the survey
- An interview is conducted entirely via a single contact screen offering the interviewer an option to
- Start, pause, cancel, end an interview
- Log reasons for no-response due to refusals
- Show quota cell targets and complete counts
- Present an overview of all available appointments
- Edit respondent’s data
- Register respondent’s answers
- Record an interview (if you do not use a dialer that does not provide automatic recording options)
- Select a questionnaire language (for multilingual surveys)
- Make appointments (floating or fixed) with respondents that cannot complete an interview at a given moment
To learn more about how Nebu Dub InterViewer helps to increase the effectivity of interviews, please go to other subpages focused on fieldwork and sample & quota management.