CX360 WEBINAR RECORDING
An end-2-end solution for continuous measurement of Customer Experience
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Capture your customers’ thoughts or feelings about brands, products, or services instantly with our unique CX360 degrees solution. Comprehensive, robust, fully GDPR compliant and user-friendly, the solution allows you to use a fully automated CX flow. Your CX questionnaire can be of any complexity and even offers you an option to close the feedback loop with telephone follow-ups.
Learning outcomes
During this session, we present data flow in our CX360 solution, covering three main components:
1. Sample Management
2. Data Collection
3. Reporting & Case Management
1. Sample Management
2. Data Collection
3. Reporting & Case Management
With the Sample Management module you can:
- Upload your sample
- Deduplicate sample
- Create and maintain blacklists
- Send out invitations (email/SMS) and schedule reminders
- Track your project progress and invitations statistics
With the Data Collection module you can: 
- Create questionnaires that look excellent on any device (mobile, tablet, desktop)
- Have beautifully designed, interactive custom branded surveys
- Conduct your research across countries due to the support for multilingual projects
- Optional: On-site tablet data collection a.k.a. "the Kiosk mode"
- Optional: Closing the feedback loop with telephone follow-up interviewing
With the Reporting and Case Management module, you get access to: 
- Multiple deliverables like interactive dashboards, ppt-reports and tables
- Hierarchical filters for reporting, benchmarks and access controls
- Data processing including cleaning, recoding, weighting and variable creation
- Case management, including escalation processes with data-triggered alerts and push notifications
- Customer history tracking to see previous experiences and communication