Join the webinar to see what our CX360 solution has to offer you!

An end-2-end solution for continuous measurement of Customer Experience

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Capture your customers’ thoughts or feelings about brands, products, or services instantly with our unique CX360 degrees solution. Comprehensive, robust, fully GDPR compliant and user-friendly, the solution allows you to use a fully automated CX flow. Your CX questionnaire can be of any complexity and even offers you an option to close the feedback loop with telephone follow-ups. 
Learning outcomes
During this session, we present data flow in our CX360 solution, covering three main components: 
1. Sample Management
2. Data Collection
3. Reporting & Case Management

With the Sample Management module you can:SampleFlow3

  1. Upload your sample
  2. Deduplicate sample
  3. Create and maintain blacklists
  4. Send out invitations (email/SMS) and schedule reminders
  5. Track your project progress and invitations statistics

With the Data Collection module you can: DataCollectionFlow2-1

  1. Create questionnaires that look excellent on any device (mobile, tablet, desktop)
  2. Have beautifully designed, interactive custom branded surveys
  3. Conduct your research across countries due to the support for multilingual projects
  4. Optional: On-site tablet data collection a.k.a. "the Kiosk mode"
  5. Optional: Closing the feedback loop with telephone follow-up interviewing

With the Reporting and Case Management module, you get access to: ReportingCaseManagement2

  1. Multiple deliverables like interactive dashboards, ppt-reports and tables
  2. Hierarchical filters for reporting, benchmarks and access controls
  3. Data processing including cleaning, recoding, weighting and variable creation
  4. Case management, including escalation processes with data-triggered alerts and push notifications
  5. Customer history tracking to see previous experiences and communication