Fieldwork Dialers

An investigation into the modes, benefits and considerations when adopting a dialer

Optimize Interviewer Productivity

There are many dialing options to use with your call center. Autodialing is one of them. This paper guides the reader through the various options, issues, and considerations of using dialers:

  • Understanding the difference between soft and hard dialers;
  • Describing dialing modes and their use;
  • Examining dialer costs and benefits;
  • Considerations regarding number of interviewers and sample records.

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