Nebu and Survox formed Enghouse Interactive MRC to bring about the state of art software solutions specialized for the Market Research and Insights organizations.
We specialize in respondent targeting and phone data collection solutions empowering decision-makers using market research or public opinion polling to gain fast, accurate insights from a precisely targeted set of respondents. We provide a unified platform for respondent targeting and multi-channel survey execution across various modes – phone, online, and IVR – and vendor solutions.
Enghouse Interactive Market Research and Communities falls under the Enghouse Interactive division that specializes in software and services designed to transform contact centers (including work-from-home agents) into a growth engine for businesses globally.
Enghouse Systems Limited is a publicly-traded Canadian based software and services company founded in 1984. Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH”. Enghouse serves a number of distinct vertical markets through its two business segments, each developing and selling enterprise-oriented applications software.
When beginning a research project to determine what customers or employees think about a new product, or to determine their levels of satisfaction, designing the survey to optimize the data collection process can have an enormous impact on the final results.
Dedicated to creating uniquely branded customer experiences, this international retailer with our support surveys over 85,000 customers throughout the United States and Canada every day to get feedback on store visits.
You may be surprised to learn that automated phone surveys utilizing IVR technology can be an essential tool in reaching out to customers to gain the crucial insights needed to develop and deliver incredible products and exceptional service.